Seattle City Light is alerting customers to be cautious when receiving phone calls from utility bill collectors.
In recent weeks, con artists have been posing as utility collectors asking for credit card information from several customers. The con artists appear to be targeting elderly and non-native English speaking customers.
"We do not make outbound calls to customers asking for money to pay their bill or to ask for credit card payments or personal account information as part of our daily work," said Carol Dickenson, director of customer relations and account services.
It is City Light's policy to send at least two written warnings before discontinuing service, asking the customer to contact them to make a payment. A similar incident occurred in January. City Light would like to remind customers that they never ask their customers for credit card information over the phone to pay bills. They also do not call customers on the weekends.
City Light advises customers to take down the name and telephone number of anyone who calls them representing City Light and to verify all bill requests at 684-3000 before making any payment.
